Dudu & Bubu VIP Membership Terms & Subscription Policy

Last updated: 6 November 2026. Seller: Bubududushop Ltd (United Kingdom), operating dudububushop.com. Contact: support via our contact page.

1. At a glance

• Price: €19.99 per month in euro markets, £19.99 in the UK, US$25 in the USA, A$29.99 in Australia, and the price shown at checkout in other currencies (converted from €19.99 and rounded) – billed monthly until you cancel. No minimum term.
• What you get: 2 new mystery Dudu & Bubu products every month, 35% off eligible store purchases while active (also on products that are already on sale), a one-time pack of 4,000+ Dudu & Bubu GIFs, and VIP-only releases and rewards.
• Cancel any time online via Cancel my VIP membership (link in every page footer and in your account) or by emailing support. Cancellation stops all future payments.
• Withdrawal: EU/EEA, UK and other customers with a statutory cooling-off right can withdraw within 14 days of receiving their first box (see section 8).

2. The membership

The VIP Club is a recurring subscription. When you join, you authorise us to charge your saved payment method the monthly price shown at checkout in your currency (see section 1) on the day you join and then on the same day each month. Taxes are included where required by law in your country; any applicable shipping charges are shown at checkout before you pay.

2.1 Monthly mystery products

Each paid month you receive two Dudu & Bubu themed products selected by us (for example plushies, keychains, stickers, accessories or similar items from our range). The specific items are a surprise and may vary from month to month. We do not guarantee any particular item, size or character, and items may also be sold separately in our store. We will not describe the box as having a specific retail value unless that value is accurate.

Boxes are shipped after each successful payment. Delivery times are the same as our standard shipping times and you can follow each box with our tracking page.

2.2 VIP store discount (35%)

While your membership is active and paid, you receive 35% off eligible products in our online store. The 35% is taken off the current price, so it also works on products that are already on sale. You receive a personal VIP discount code and link in your VIP welcome email. The code is tied to your membership and only works while your membership is active and paid; it stops working automatically when your membership ends. If you accept the retention plan (section 3), you receive a new personal 40% code.

Not eligible: the membership itself, gift cards, shipping and delivery protection, custom/personalised video services, India-only products, and any product clearly marked as excluded. The VIP discount cannot be combined with other discount codes or automatic promotions; where several offers are available, checkout applies the single best one. It cannot be exchanged for cash.

2.3 4,000+ FREE GIFs bonus

The GIF pack is a one-time free digital bonus included with your membership. The download link is emailed to you once, in your VIP welcome email. Because it is a free bonus, receiving or downloading it never reduces your refund if you withdraw (section 8). It is for personal, non-commercial use.

2.4 VIP rewards and releases

From time to time we may offer members early access, exclusive products or surprise rewards. These are discretionary extras and their availability may vary.

3. Retention offer when you cancel (optional)

When you start a cancellation you can always cancel immediately. If you choose to see it, we may show you one optional offer: continue your membership at €14.99 per month (or the equivalent shown to you in your currency) with 40% off eligible store purchases instead of 35%, and the same two monthly mystery products. The offer is only applied if you actively accept it. If you accept:

• your existing membership is updated (no second subscription is created);
• the new price applies from your next billing date, which we confirm to you by email together with the new price and discount terms;
• the 40% discount replaces the 35% discount and follows the same eligibility rules as section 2.2;
• you can still cancel at any time in the same way.

Declining the offer does not delay or affect your cancellation. We show this offer at most once per membership, and customers in Minnesota (USA) only see it if they ask to see offers.

4. Payments and failed payments

Payments are processed securely by Shopify Payments; we do not store your card details. If a payment fails, we will email you and retry the payment automatically up to a limited number of times over the following days. Boxes are not shipped and VIP discounts are paused until payment succeeds. If payment still fails after the final retry, your membership is cancelled and you will be notified by email. You can update your payment method at any time from your account.

5. Price changes

We will not change your membership price without telling you first. We will email you at least 30 days before any price change takes effect. Where the law of your country requires your consent (for example New York, USA), we will only apply the new price if you agree; otherwise you can cancel free of charge before the change applies.

6. Reminders and receipts

You receive an email receipt for every monthly payment, including how to cancel. We also send a reminder of your membership terms at least once a year (and more often where required by law).

7. How to cancel

• Online, without logging in: use Cancel my VIP membership (in Germany: Verträge hier kündigen). Enter your name, email and order number, then confirm with Cancel now (jetzt kündigen).
• In your account: go to Account → Subscriptions → Cancel subscription.
• By email: contact our support team.

We confirm every cancellation by email with the date and time. Cancellation takes effect immediately for future payments; you keep your VIP benefits until the end of the period you have already paid for, and any box already paid for will still be shipped.

8. Your right of withdrawal (cooling-off)

EU/EEA, UK, Norway and Türkiye consumers: you may withdraw from the membership within 14 days without giving any reason. The withdrawal period ends 14 days after the day on which you (or a person you name) receive the first box. To withdraw, use our online withdrawal function (Withdraw from contract / Vertrag widerrufen) or send us a clear statement by email. We will acknowledge your withdrawal on a durable medium without delay. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal, using the same payment method. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them back. You bear the direct cost of returning the goods. Mystery products may be returned in the same way as any other product.

Other countries: where local law gives you a cooling-off period (for example 7 days in Brazil or South Africa), you have that right. Our general refund policy applies to later boxes and store purchases.

9. Ending or suspending membership by us

We may end a membership with notice by email if we can no longer provide it, refunding any period paid but not delivered, or immediately in cases of fraud, chargeback abuse or serious misuse. VIP is currently not available for delivery to India or to countries we do not ship to.

10. Complaints and contact

Contact our support team via the contact page. Nothing in these terms limits your statutory consumer rights in your country of residence. EU consumers may also use the EU's consumer complaints resources and the courts of their country of residence.