Bubu and Dudu FAQ – Shipping, Returns & Gifts
Quick, verified answers about DuduBubuShop.com, the Bubu and Dudu fan shop: products, free worldwide shipping, delivery times, the 60-day money-back guarantee and customer support. Last updated: 2 November 2026.
About DuduBubuShop and Bubu & Dudu
What is DuduBubuShop?
DuduBubuShop.com is an online fan shop for Bubu and Dudu and Peach and Goma merchandise: plushies, keychains, hoodies, T-shirts, mugs, night lights, figurines and cute couple gifts. It sells over 200 products and ships free worldwide with a 60-day money-back guarantee.
More: About Bubu and Dudu · All products
Who are Bubu and Dudu?
Bubu and Dudu are a cartoon bear-and-panda couple loved by fans worldwide for their sweet, funny and romantic moments. They stand for love, friendship and comfort, which is why their merch is a popular gift for couples.
More: About Bubu and Dudu
Who are Peach and Goma?
Peach and Goma are a cute cartoon cat couple known for their playful, affectionate relationship. DuduBubuShop sells Peach and Goma plushies, keychains, T-shirts, cups, figurines and stickers.
More: Peach and Goma merchandise · About Peach and Goma
Where can I buy Bubu and Dudu merchandise?
You can buy Bubu and Dudu merchandise at DuduBubuShop.com, which carries over 200 Bubu and Dudu and Peach and Goma products in one place. Every order ships free worldwide and is covered by a 60-day money-back guarantee.
More: All Bubu and Dudu merchandise
Is DuduBubuShop the official Bubu and Dudu store?
DuduBubuShop.com is an independent fan shop dedicated to Bubu and Dudu and Peach and Goma products. It is run for fans and offers free worldwide shipping, free returns and email customer support.
More: About us
Is DuduBubuShop legit and safe to buy from?
DuduBubuShop.com runs on Shopify's secure checkout, ships free worldwide with tracking, and backs every order with a 60-day money-back guarantee and free returns. Support is available by email at khouloudmanale@gmail.com.
More: 60-day return policy · Contact
Products and gifts
What products does DuduBubuShop sell?
DuduBubuShop sells Bubu and Dudu plushies, keychains, hoodies, T-shirts, pyjamas, boxers, mugs and bottles, LED night lights, figurines, phone cases, bags, pillows, blankets, stickers, car accessories and Christmas gifts, plus a Peach and Goma range. Shop by category from the All Bubu and Dudu Merchandise collection.
More: All products · Clothing
Do you sell Bubu and Dudu plushies?
Yes. DuduBubuShop has a Bubu and Dudu plush collection with mini plushies, 20 cm dress-up plush toys with outfits, wedding plushies, costume plushies, plush keychains and a giant 80 cm Bubu and Dudu plush.
More: Plush collection
What sizes do Bubu and Dudu plushies come in?
Sizes range from 12 cm plush keychains and 20–25 cm plush toys up to a giant 80 cm Bubu and Dudu plush; Peach and Goma plush pillows go from 35 cm to 70 cm. The exact size is listed on each product page.
More: Plush collection
What is a good gift for a Bubu and Dudu fan or couple?
Popular Bubu and Dudu couple gifts are matching hoodies or T-shirts, magnetic couple keychains, a Bubu and Dudu plush pair, an LED night light, a couple mug, or a personalised Bubu and Dudu video message. They suit anniversaries, birthdays, Valentine's Day and Christmas.
More: Gifts & gadgets · Custom video
Do you sell matching Bubu and Dudu clothes for couples?
Yes. DuduBubuShop sells matching Bubu and Dudu couple hoodies, T-shirts, Christmas sweatshirts, pyjamas and boxers, in multiple colours and sizes including plus sizes on selected hoodies.
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Do you have Bubu and Dudu Christmas gifts?
Yes. The Bubu and Dudu Christmas collection includes matching Christmas couple sweatshirts, Christmas socks, ornament keychains, keychain pairs and blanket hoodies.
More: Christmas gifts
How much do Bubu and Dudu products cost at DuduBubuShop?
Prices are in euros and start around €8 for stickers and €10–20 for keychains; plushies are about €20–€140, hoodies about €40–€60, and the giant 80 cm plush is the top item. Shipping is always free, so the price shown is what you pay before any local import taxes.
More: All products
Can I order a personalised Bubu and Dudu video?
Yes. DuduBubuShop makes custom Bubu and Dudu videos for birthdays, anniversaries, proposals, apologies and more, starting from €50. Standard delivery takes 1–7 days depending on length, and super-fast delivery in 4–8 hours costs €20 extra.
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What languages are custom Bubu and Dudu videos available in?
Custom videos are made in English by default, and you can request another language when ordering. You can write your own script or let the team write it from your idea, and they contact you within 24 hours of ordering.
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Shipping and delivery
Is shipping free?
Yes. DuduBubuShop ships every order free worldwide, with no minimum order value.
More: Shipping policy
How long does delivery take?
Orders are processed in 1–10 business days, then delivery takes 3–8 business days to the US, UK, Canada, Australia and New Zealand, 4–10 business days to Europe, and 3–15 business days to the rest of the world. Estimates are not guaranteed and can be affected by customs or carriers.
More: Shipping policy
Which countries do you ship to?
DuduBubuShop ships to 77 countries, including the United States, United Kingdom, Canada, Australia, New Zealand, all major EU countries, Norway, Switzerland, Japan, South Korea, Singapore, the UAE, Saudi Arabia, India, Mexico, Brazil and South Africa. Available countries appear at checkout.
More: Shipping policy
Do you ship Bubu and Dudu merch to the USA?
Yes. Shipping to the United States is free, with delivery in about 3–8 business days after the order is processed.
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Do you ship to the UK?
Yes. Shipping to the United Kingdom is free, with delivery in about 3–8 business days after the order is processed.
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Do you ship to India?
Yes. India has its own Bubu Dudu Gifts India collection, priced in Indian rupees and paid online in advance (prepaid orders only).
More: Bubu Dudu Gifts India
Will I pay customs or import duties?
International orders may be charged customs duties, VAT or import taxes by your country's customs authority; these are the customer's responsibility unless stated otherwise at checkout.
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How do I track my order?
You receive a shipping confirmation email with a tracking number once your order ships; tracking becomes active within 24–48 hours. You can also follow your parcel on the Track Your Order page on DuduBubuShop.com.
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Why did my order arrive in more than one package?
To deliver faster, orders with several items are sometimes shipped separately, and you get a separate tracking number for each package.
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Can I change my shipping address after ordering?
Contact khouloudmanale@gmail.com as soon as possible and the team will try to update it before the order ships; changes cannot be guaranteed once processing has started.
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Returns, refunds and protection
What is the return policy?
DuduBubuShop offers a 60-day money-back guarantee: you can request a return within 60 days of receiving your order if the item is unused, in original condition and packaging, with proof of purchase. Return shipping is free once your return is approved.
More: 60-day return policy · Refund policy
How do I return an item?
Email khouloudmanale@gmail.com with your order number to request a return, and wait for approval before sending anything. Once approved, you receive return instructions plus a prepaid label or reimbursement of your return postage.
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How long do refunds take?
After your return is received and inspected you are notified of approval, and the refund goes to your original payment method within 5–10 business days depending on your bank.
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Which items cannot be returned?
Personalised or custom-made products (such as custom videos), final sale or clearance items, and gift cards are not eligible for return. Items damaged by misuse or normal wear are also excluded.
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What if my order arrives damaged or gets lost?
Contact khouloudmanale@gmail.com with your order number (and a photo for damaged items) and the team will investigate with the carrier. With optional Shipping Protection, lost, damaged or stolen parcels are reshipped or refunded at no extra cost.
More: Shipping protection · Shipping policy
What is Shipping Protection?
Shipping Protection is an optional add-on in the cart, about 2.5% of the order value (from €0.98), that covers parcels lost in transit, damaged on arrival or stolen after delivery with a free replacement or refund. It can only be added before checkout, and the 60-day return policy still applies.
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Payments, support and partners
What payment methods do you accept?
DuduBubuShop accepts major credit and debit cards plus Shop Pay, Apple Pay and Google Pay through Shopify's secure checkout.
More: Terms of service
How do I contact DuduBubuShop customer support?
Email khouloudmanale@gmail.com with your full name, order number and a short description of your question; the team usually replies within 24–48 business hours (Monday–Friday, 9:00–18:00).
More: Contact
Do you have an affiliate or creator program?
Yes. Creators on Instagram, TikTok, Facebook and YouTube can join the DuduBubuShop affiliate program and earn commission on every sale, and there is a separate pay-per-view program for Instagram Reels that show the shop's logo.
More: Become a seller · Creator program
