Bubu and Dudu Towels

Q: How long does shipping take? 🚚

🚚 Free worldwide shipping on every Bubu & Dudu order – no minimum spend. 🇺🇸 United States, 🇬🇧 United Kingdom, 🇨🇦 Canada, 🇦🇺 Australia & 🇳🇿 New Zealand: 3–8 business days 🇪🇺 Europe: 4–10 business days 🌍 Rest of the world: 3–15 business days ⏱️ Orders are prepared and dispatched within 1–10 business days (Monday–Friday). The delivery times above start once your parcel has shipped. Read our shipping policy for all details.

Q: How can I track my order? 📦

📧 As soon as your order ships, you'll get a shipping confirmation email with your tracking number . ⏳ Tracking can take 24–48 hours to show the first update 📦 Ordered several items? They may arrive in separate parcels, each with its own tracking number 🏠 Double-check your address at checkout – an incomplete address can delay delivery

Q: My order is damaged or hasn't arrived – what can I do? 🛡️

💛 We're sorry! Email us your order number (and a photo if the item is damaged) and we'll help you sort it out. 📦 Damaged, defective or wrong item? We cover the return shipping 🔎 Tracking hasn't updated for a long time? We'll investigate with the carrier 🛡️ Tip: add Shipping Protection in your cart for a reship or refund if your parcel is lost, damaged or stolen

Bubu & Dudu shop help

Frequently Asked Questions

How long does shipping take? 🚚

🚚 Free worldwide shipping on every Bubu & Dudu order – no minimum spend.

🇺🇸 United States, 🇬🇧 United Kingdom, 🇨🇦 Canada, 🇦🇺 Australia & 🇳🇿 New Zealand: 3–8 business days
🇪🇺 Europe: 4–10 business days
🌍 Rest of the world: 3–15 business days

⏱️ Orders are prepared and dispatched within 1–10 business days (Monday–Friday). The delivery times above start once your parcel has shipped. Read our shipping policy for all details.

How can I track my order? 📦

📧 As soon as your order ships, you'll get a shipping confirmation email with your tracking number.

⏳ Tracking can take 24–48 hours to show the first update
📦 Ordered several items? They may arrive in separate parcels, each with its own tracking number
🏠 Double-check your address at checkout – an incomplete address can delay delivery

Will I pay customs or import fees? 🌍

🌍 We ship worldwide. Depending on your country, your local customs office may charge import duties, VAT or other fees on international parcels.

These fees are set by your country, not by DuduBubuShop, and are paid by the customer unless they are shown and paid at checkout.

What is your return and refund policy? ↩️

💖 Not happy with your Bubu & Dudu item? You can request a return within 60 days of receiving your order.

✅ The item must be unused, in its original condition and original packaging
📩 Contact us first – we'll send you the return instructions
💳 Approved refunds go back to your original payment method (allow 5–10 business days)
📮 Free returns – we cover the return shipping, you pay nothing to send it back
🚫 Personalised items, final-sale items and gift cards can't be returned

Read our full refund policy.

My order is damaged or hasn't arrived – what can I do? 🛡️

💛 We're sorry! Email us your order number (and a photo if the item is damaged) and we'll help you sort it out.

📦 Damaged, defective or wrong item? We cover the return shipping
🔎 Tracking hasn't updated for a long time? We'll investigate with the carrier
🛡️ Tip: add Shipping Protection in your cart for a reship or refund if your parcel is lost, damaged or stolen

How can I contact DuduBubuShop? 💬

💬 Email us at khouloudmanale@gmail.com or tap the chat button on our website.

⏰ We reply within 24–48 hours, Monday to Friday
🧾 Add your order number so we can help you faster

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